metalsmith & designer
Items that are in stock will be posted within 7 days using Royal Mail and will incur P&P of £5.00 for jewellery and £7.50 for larger items.
Customers will be notified (usually via email) that the order has been dispatched.
Bespoke items and commissions - delivery times & P&P will be discussed at time of order, taking into account time for making. If you need an item for a particular date please ask and Rebecca will do her best to accomodate this.
Returns & Exchanges
In line the the GDPR ruling, Rebecca will never use your personal information for anything other than communications in regard to your order.
Rebecca sends out all orders in the hope that they will be all you desired but if not then a full refund or exchange will be given on all stock items so long as the item is returned within 14 days in it's orginal, unused condition. The customer is responsible for the cost of the return postage.
The exceptions are: Earrings (hygene reasons), items bought in a sale and bespoke orders/commissions.
A 50% deposit is required on all commissions and the balance is payable upon completion and prior to delivery.
Bespoke orders & commissions cannot be changed or cancelled once the deposit has been paid. Nor can the deposit be refunded once the commision has been agreed and Rebecca has started production.